الأربعاء، 2 يونيو 2021

موظف/ة موظف استقبال / كاتب مرسل - برنامج الأمم المتحدة الإنمائي


Job Description
Agency: UNDP
Title: Receptionist/Dispatcher Clerk
Job ID :37676
Practice Area - Job Family: Management
Vacancy End Date: 08/06/2021 (Midnight New York, USA)
Time Left : 6d 16h 17m
Duty Station: Gaza, Palestine
Education & Work Experience: C-HS Graduate or Equivalent - 3 year(s) experience
Languages Required: Arabic, English
Desired:
Grade : SB2
Vacancy TypeService: Contract (SC)
Posting Type: External
Bureau : Arab States
Contract Duration: 12 months with the possibility to extend based on fund availability and performance.

Background
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Under the direct supervision of the General Services Associate, the Receptionist/Dispatcher Clerk provides reception, information, and the telephone switchboard operator service as well as the transport services ensuring high quality and accuracy of work. The Receptionist/Dispatcher promotes a client, quality, and results-oriented approach. The Receptionist/Dispatcher also demonstrates a client-oriented approach, courtesy, tact, and ability to work with people of different national and cultural backgrounds.

The Receptionist/Dispatcher Clerk works in close collaboration with the Management Support and Business Development, Programme and Operations Teams staff as well as other UN agencies staff to exchange information and ensure consistent service delivery.

UNDP/PAPP is seeking a candidate to fill the position of Receptionist/Dispatcher Clerk, under the guidance of the Head of Gaza office and the direct supervision of General Services Associate in the Gaza Office.

Duties and Responsibilities
The Receptionist/Dispatcher Clerk will oversee the undertaking the following functions:
1. Ensures the provision of front-desk service.
2. Updates the UNDP staff information.
3. Provides transportation and administrative support services.
4. Support to knowledge building and knowledge sharing.
5. Performs any other duties as assigned by the supervisor.

1. Ensures the provision of front-desk service and telephone communication services focusing on achievement of the following results:
• Operates the centralized telephone system, answers incoming calls, and directs such calls to appropriate staff.
• Assists staff with making overseas and domestic long-distance calls.
• Responsible for updating the personal telephone list and staff emergency list.
• Maintains neat and tidy appearance of reception and waiting areas.
• Provides other clerical tasks and back up word processing support as assigned by the supervisor.
• Provides general information on office guidelines and services.
• Greets visitors and directs them to appropriate staff.
• Answers questions of the visitors and provide information as required.

2. Ensures the most updated UN staff and other contact information, focusing on achievement of the following results:
• Collects and updates UN staff information monthly, ensures all data and information is correct and accurate.
• Updates the UN compound telephone list and UN Directory, Addresses of the Government, International Organizations, Embassies, and NGOs and other important contacts.

3. Support by providing Administrative and transportation support focusing on achievement of the following results:
• Supports the General Services Associate in arranging vehicle transportation for UN/UNDP staff as requested.
• Checks and records vehicle daily log and gas consumption.
• Updates and maintains vehicle history report.
• Assists in the preparation of cost-recovery bills for the transportation services provided by UNDP to other agencies.
• Provides administrative support as requested by the supervisor, such as preparation of routine correspondence and collection of information.
• Follows up and maintains up to date staff driving licenses and ensures the validity of UNDP and local driving licenses.

4. Support to knowledge building and knowledge sharing in the office, focusing on achievement of the following results:
• Participates in training for the operations/projects staff on administration issues.
• Sound contributions to knowledge networks and communities of practice/teamwork’s.

5. Performs any other duties as assigned by the supervisor
Competencies.

Core Competencies:
- Innovation: Ability to make new and useful ideas work.
- Leadership: Ability to persuade others to follow.
- People Management: Ability to improve performance and satisfaction.
- Communication: Ability to listen, adapt, persuade and transform.
- Delivery: Ability to get things done while exercising good judgement.

Technical/Functional Comptencies:
- Communication Skills: Excellent communication skills.
- Development and Operational Effectiveness skills: Ability to perform a variety of standard tasks related to front desk service.
- Leadership and Self-Management: Focuses on result for the client and responds positively to feedback Consistently approaches work with energy and a positive, constructive attitude Remains calm, in control and good humored even under pressure.

Required Skills and Experience
Education:

High School diploma, BA Degree in in Business Administration, or related fields would be an asset.

Experience:
Minimum of 3 years of relevant work experience.

Language Requirements: Proficiency in both Arabic and English languages.

Disclaimer
Important applicant information.

All posts in the SC categories are subject to local recruitment.

Applicant information about UNDP rosters.

Note:
UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam warning:
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

⤷ Job application link https://bit.ly/3fF00DI

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